Returns
& Exchanges:
SS Marine accepts returns of your products
in Three (3) days of your receipt to the shipment if the product is eligible
for return. Products that are eligible for return have the - “Enjoy hassle-free returns” tag on product detail page. Else than
tagged products cannot be returned under any circumstances. A product will not
be accepted as returned until it is notified to the customer that it is
accepted for return.
Products eligible for returns will only be accepted under the following conditions:
1. Only if the product is not used.
2. The product is in the original packaging, received fully without any missing items.
3. Product are free of any damage from customer’s side.
Returns will only be issued subject to
approval for the valid reasons mentioned
below:
1.
Defects in design, materials, and workmanship.
2.
Unsatisfactory quality or manufacturing defect.
3.
Incorrect products delivered compared to ordered products.
It may take up to one week based on your location for a product to
reach us once you return it. Once the item reaches our fulfillment center,
allow for up to three (3) business days for us to receive and process your
returned product.
If the product proves defective once you
receive the order, and you follow the instructions that we provide for
returning the product, we will, at
our option, take one of the following actions:
a)
Replace the product with either a new or a refurbished product that is
the same as or similar to the product you purchased
b)
Repair the product using either new or refurbished parts at our
authorized repair center and can take up to Twenty-one (21) business days.
c)
If can’t be replaced or repaired, Refund of the product at its full face value to the customer.
How to Return or Exchange:
1.
Returns, exchanges, and refunds are not permitted as an option on our
website due to several reasons.
2.
Kindly contact Sales@ssmarine.ae to notify us
of the product you would like to return. You will need to provide full details
of your order number, which is provided in the documentation that arrives with
your order, together with details and pictures of the items you wish to return
or exchange, stating the reason, (proving damage by a video or image).
3.
Once your request have been approved, please ensure that ALL returned
items are in good condition and unopened. And keep packing in a manner that will
keep items in a safe condition.
4.
Schedule a return for your package with the courier provider designated
by our team. You must also provide a copy of the shipping invoice supplied with
your order documentation when you hand over the return products to our courier.
Delivery charges for returning the products, if it is not due to faulty,
damaged or incorrect products, are to be paid by you and are your
responsibility.