1.      Returns & Exchanges:

SS Marine accepts returns of your products in Three (3) days of your receipt to the shipment if the product is eligible for return. Products that are eligible for return have the - “Enjoy hassle-free returnsJ ” tag on product detail page. Else than tagged products cannot be returned under any circumstances. A product will not be accepted as returned until it is notified to the customer that it is accepted for return.

Products eligible for returns will only be accepted under the following conditions:

1.        Only if the product is not used.

2.        The product is in the original packaging, received fully without any missing items (Even if promotional gift where received).

3.        Product are free of any damage from customer’s side.

Returns will only be issued subject to approval for the valid reasons mentioned below:

1.        Defects in design, materials, and workmanship.

2.        Unsatisfactory quality or manufacturing defect.

3.        Incorrect products delivered compared to ordered products.

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to three (3) business days for us to receive and process your returned product.

If the product proves defective once you receive the order, and you follow the instructions that we provide for returning the product, we will, at our option, take one of the following actions:

a)                   Replace the product with either a new or a refurbished product that is the same as or similar to the product you purchased

b)                   Repair the product using either new or refurbished parts at our authorized repair center and can take up to Twenty-one (21) business days.

c)                    If can’t be replaced or repaired, Refund of the product at its full face value to the customer.

How to Return or Exchange:

1.        Returns, exchanges, and refunds are not permitted as an option on our website due to several reasons.

2.        Kindly contact Sales@ssmarine.ae to notify us of the product you would like to return. You will need to provide full details of your order number, which is provided in the documentation that arrives with your order, together with details and pictures of the items you wish to return or exchange, stating the reason, (proving damage by a video or image).

3.        Once your request have been approved, please ensure that ALL returned items are in good condition and unopened. And keep packing in a manner that will keep items in a safe condition.

4.        Schedule a return for your package with the courier provider designated by our team. You must also provide a copy of the shipping invoice supplied with your order documentation when you hand over the return products to our courier. Delivery charges for returning the products, if it is not due to faulty, damaged or incorrect products, are to be paid by you and are your responsibility.

2.      Refund:

After the return is processed, it may take up to Twenty-One (21) business days for the refund to get credited to your credit card or account if you paid in cash. Your refund is subject to the condition of the returned product.

Refunds can only be processed after the item(s) returned have been received undamaged, at a full face value (excluding, where applicable, the original delivery charges, the value of the customs paid imposed by the country, and cash handling fees).

Cases of refund:

1.        Un-satisfactory items: if the item failed to meet your expected quality and functioning, and you would like to refund your money back we will credit to your account the amount at full face value.

2.        Any Manufacturing defect: items shall be replaced or repaired, and if was failed to be done, than full face value amount to be received.

3.        Items received by customer broken: item shall be replaced with a new one that is 100% damage free, if items are not available than a refund at full face value to be received. 

4.        Purchased items that did not start on arrival to customer can yet be refund at a full value.

Your refund will be processed via the following methods:

-       Cash on Delivery payments are refunded as store credit or bank account.

-       If you chose to pay with multiple payment methods, the store credit amount used will be prioritized and refunded in full, before the remainder of the payment gets refunded via the other payment method used. The refund will be processed in the following order:

(i)                   The full store credit amount used will be credited back to your account

(ii)                 The remaining amount will be refunded via your other payment method: Credit Card payments will be refunded to the Credit Card used to purchase your order, PayPal payments will be refunded to your PayPal account, and   Cash on Delivery payments will be refunded as store credit.

3.      Warranty Legal Terms and conditions:

This limited warranty is provided by SS Marine LLC to you as the original purchaser of the product(s) you purchased on selected products and in instances where we are considered the seller.

We warrant the product to you against defects in materials and workmanship under ordinary consumer use for one year from the date of your purchase, unless other warranty period stated by manufacturer. If the product proves defective during the warranty period, and you follow the instructions that we provide for returning the product, we will, at our option, take one of the following actions:

d)                   Replace the product with either a new or a refurbished product that is the same as or similar to the product you purchased;

e)                   Repair the product using either new or refurbished parts at our authorized repair center

f)                    If can’t be replaced or repaired, Refund of the product according to market price of the product shall take place.

There is no assurance that any replacement product will be identical to or will offer the same functionalities as the product returned to us, but the assurance is that replacements will solve the issue. In all cases, product comparability will be determined by us at our sole discretion.

This limited warranty applies only to products purchased within the United Arab Emirates (the "Territory"). Replacement and repaired products or parts will only be shipped to addresses within the Territory, and refunds will only be credited to accounts located within the Territory.

This limited warranty applies to any replacement product or part, or to any repair, for the remainder of the original warranty period. All parts and products that you return to us and for which we give you a refund or replacement will become our, or our affiliate's property upon our receipt, and you agree that any unexpired part of this limited warranty on the replaced or refunded part or product also transfers to us. Failure to ship the damaged part or product back to us may result in your being charged for the replacement part or product at full retail price.

ü  The warranty is valid only on the presence of serial no. of the product. The Company reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product from the dealer.

ü  Repair or Replacements does not renew the warranty period.

ü  Under no Warranty; if the customer received a manufacturer defect Item, a return of an item will be acceptable within 3 days.

The warranty does not cover the following:

1.       Replacement of consumables such as batteries, light bulbs, etc.

2.       Abuse or neglect, misuse of the product by the customer. Defects resulting from usage of the product in conjunction with accessories that are not approved by the Company for use with this product.

3.       Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual. Accidents, acts of God, fire or other external causes, lightning, water, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of the Company.

4.       Unauthorized modifications, alterations, unauthorized use, commercial use or repairs carried out to the product in order to comply with local or international technical standards in countries for which this the Company’s product was not originally designed.

5.       This limited warranty is not transferable to any subsequent purchaser or recipient of the product.

6.       This warranty will be the purchaser’s sole and exclusive remedy and neither the Company nor its authorized service centers shall be liable for any incidental or consequential damages or breach of any express or implied warranty of this product.

7.       It is not possible to extend or renew the repair or replacement under this warranty or renew the warranty period. Warranty terms correspond to the manufacturer of your product.

8.       The warranty repair period is Thirty (30) working days for the products covered by the warranty from the date of receiving the product from the customer until it is dispatched.

9.       The customer must make sure that the product was packaged in the original carton, along with the original tag, and was properly packaged in a manner that avoids any damage during the shipping process. SS Marine won’t be responsible in the event of a break or damage to the product in this case, and the product under warranty will be returned to the customer without maintenance.